Using Qfd to Improve Soa Applications in the Retail Industry
نویسندگان
چکیده
This paper illustrates a framework for Information Technology (IT) service development that translates the Voice of the Customer (VOC) into Service-Oriented Architecture (SOA) design requirements for the retail industry. Contributions of the work include the ability to evaluate SOA based applications in terms of the business value of the services they provide as well as the development of a framework that incorporates Quality Function Deployment (QFD) to the development, and improvement of SOA applications.
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